Regional Multi-Unit Account Manager
1700 Cliveden Way Delta, BC V3M 6T2
Gordon Food Service is the largest, privately held foodservice distributor in North America. The best restaurants and food service locations trust us to deliver their products promptly and safely every single day. Our family-owned company has a history of developing great people – and our people are what set us apart. Every person we hire is important and we are proud to have built the kind of company that both develops careers and creates lasting friendships.
A member of the Regional Multi Unit Sales team, develops and serves Regional Multi Unit accounts. As the trusted advisor for a select portfolio of Key Regional customers, maintains and grows relationships, seeks new opportunities, provides direction to administration teams and is the liaison between customers and the divisions. Responsible for contract compliance, sales growth and profitability.
- High School Diploma or equivalent
- Bachelor's Degree in Sales, Marketing or related field is preferred.
Five or more years of outside sales and customer partnering skills, two (2) years in a leadership role and experience in problem solving, negotiating, presentations and project management.
Food service distribution experience is a definite asset.
Serves as the primary point of contact for all customer business and account related issues. Coordinates resources to present “one face to the customer.”
Interacts frequently with external customers. Interactions should provide an exchange of information and problem solving techniques that represent GFS culture and business objectives. Leverage the value and expertise of GFS.
Builds long-term customer relationships while meeting short-term objectives.
Schedules and facilitates account business reviews and develop action plans to ensure joint account objectives are being met.
Understands the customer’s business and priorities
Develops account business plans to include customer and GFS objectives and implementation strategies, and promote the customers and GFS’ stated values and positions, while selling/promoting the GFS brand throughout the customer’s organization.
Coordinates and communicates strategic account activity and engages senior leadership sponsorship of customers, where appropriate.
Coordinates internal account planning sessions with their account teams to ensure the highest level of customer success.
Maintains peer relationships in the field to share issues and ideas.
Review monthly reports to ensure contract compliance and profitability.
Utilize and apply customer profitability and pricing models to negotiate customer agreements.
Sources new products and initiates product conversions. Looks for category penetration opportunities
Participate in GPO/Customer annual conferences and Tradeshows
Performs other duties as assigned.
Knowledge / Skills / Abilities:
Written, verbal, organizational and communication skills as well as problem-solving capabilities.
Ability to multi-task, prioritize and be able to work independently or within a team environment.
Customer service and time management skills.
Negotiation skills and the ability to bring consensus or reconcile differences.
Knowledge of principles and methods for promoting and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Skill at persuading others to change their minds or behavior.
Social perceptiveness skills, being aware of others' reactions and understanding why they react as they do.
Ability to think creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to firstname.lastname@example.org and use the words “Accommodation Request” in your subject line.
We take care of each other at Gordon Food Service. Employees love our competitive benefit plans, which include all the things you would expect and a few that you might not!
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Be part of an amazing culture where what matters to you, matters to us!
Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.
Gordon Food Service is an equal opportunity employer.
All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to email@example.com and use the words “Accommodation Request” in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability.
All Gordon Food Service locations are tobacco-free.
Gordon Food Service is a drug-free workplace and drug tests all employees.
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