Job ID 2022-30986

Customer Care Generalist


Customer Service/Support

13511 163 Street NW Edmonton, AB T5V 0B5


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Are you looking for a new opportunity with a strong and stable company? Do you want the opportunity for excellence and advancement in your career? If so, Gordon Food Service could be the place for you.


As one of the largest privately held foodservice distributors in North America, our family business has a history of developing talented professionals, pursuing innovative ideas and building strong relationships.


We are seeking great people looking for professional and personal growth. If you are interested in joining an innovative, supportive, values-driven company, we invite you to consider a career with Gordon Food Service. Take a look at these videos to learn more about who we are and what we do!



Position Summary


Provides friendly and efficient customer service, order processing and delivery support to customers of Gordon Food Service via phone, email, SMS, and chat. This role will focus on assisting customers with their day to day inquiries to ensure their needs are being met.  Promotes and utilizes E-Commerce technologies (Shift will start off as Sunday - Thursday 8:00AM to 4:30PM PST) 

Location: Alberta


Service Oriented:  Responds with a sense of urgency to meet the needs of customers, employees, and suppliers.

Communication:  Expresses thoughts clearly and concisely (both written and verbally).

Integrity:  Establishes trust and deals with issues directly.

Results Oriented:  Effective in the planning, prioritization, and timely execution of work

Self Management and Development:  Takes personal responsibility for own growth and development

Teamwork:  Modifies personal style, focusing on the needs of others, listening effectively to achieve a common goal

Change:  Embraces and creates change

Business Acumen:  Understands and applies business knowledge 


Essential Functions 

  • Maintain current knowledge of business processes within divisions and distribution centers to assist District Sales Representatives and customers
  • May mentor new Customer Care Generalists and attend ongoing training sessions
  • Arranges exception deliveries in collaboration with Transportation departments, 3rd party order/delivery systems, UPS or any other delivery services aligned with Gordon Food Service 
  • Determine appropriate credits for customers. Assists with Invoice and Credit Memo inquiries as well as processes appropriate credits for customers as needed
  • Supports Recalls Communication Management, as needed.
  • Performs other duties as assigned.



  • Excellent communication and interpersonal skills to provide an exceptional first impression and comfortable, efficient and reliable customer service, order entry and issue resolution. 
  • Must have excellent attention to detail, time management and organizational skills.  
  • Develops solutions to a variety of problems of moderate scope. Refers to policies and practices for guidance.
  • Must have the ability to multitask, prioritize and be able to work independently or within a team environment.
  • Highly motivated self starter with a focus on details and accuracy in a fast paced environment
  • Must be a strategic thinker, inquisitive, innovative, and creative in order to problem solve, build relationships, network, link resources and apply business practices
  • Must have good customer service and time management skills.
  • Ability to demonstrate understanding of Foodservice industry and operations 
  • Ability to adapt to frequent technological and GFS proprietary application changes and program functions  
  • Ability to perform 10-key data entry


Watch these videos for even more information about Gordon Food Service!



** Gordon Food Service welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Aboriginal People, and persons with disabilities. 


Gordon Food Service is an Equal Opportunity Employer.



We're a company with integrity at its core.  We believe in treating each other with respect and working as a team to get things done right.  And because of this collaboration, we've created an atmosphere that's fun, supportive, and alive with energy!


Gordon Food Service is an equal opportunity employer.

Canada's Best Employers - Forbes 2021

Career Area

Corporate Functions

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We take care of each other at Gordon Food Service. Employees love our competitive benefit plans, which include all the things you would expect and a few that you might not!

Get a quick glance at who we are and the impact you could have on the food service industry. There's a seat at our table for you!

Working Here

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Be part of an amazing culture where what matters to you, matters to us!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Gordon Food Service is an equal opportunity employer.

All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to and use the words “Accommodation Request” in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability.

All Gordon Food Service locations are tobacco-free.
Gordon Food Service is a drug-free workplace and drug tests all employees.


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